Shipping & Returns

Here at Luscious Lucy we aim to provide all our customers with a first class shopping experience, this includes both before and after purchase.

Shipping

We deliver to all customers located within Ireland and the UK. We aim to get our products out to you as soon as possible however people in the UK may have to wait slightly longer due to international delivery.

All our items are posted first class and packaged to ensure there is a minimal probability of being damaged during the process, However we know accidents can happen please see our returns policy below to see how we can help you with this.

We have a small delivery charge to all customers this price may vary for UK customers due to international delivery charges we strive to keep all of our delivery costs to an absolute minimum to give all our customers the best value for money.

In the unlikely scenario you do not receive your products please get in touch with us as soon as possible so we can rectify this for you.

 

Returns

Please note due to the nature of our products we cannot accept returns if our product has been worn and or used. When you receive your product and you want to check your size we recommend trying it on over your clothes this way it can be returned if it is the wrong size. We also highly recommend checking out our detailed size guide to get your perfect fit before purchase.  

All our customers can return their products within 14 days from purchase to receive a full refund for what ever reason. We would appreciate if you tell us why so we can learn and improve.

If your product is defective or you believe something is wrong with it we encourage you to return it to us a soon as possible for a replacement however we do allow for up to 30 days after the initial date of purchase to return your item with us for an exact replacement.

The price and responsibility for returning the product is up to you, however we will not charge for postage of any replacements we send out. 

If you have requested a refund we will process this as soon as possible on the same card you made the initial purchase with. Please allow up to 3-5 working days for the refund to be processed it can vary due to your banks terms of service. If you paid via paypal your money will be refunded to your paypal account.      

 

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